How does identity verification work?We’ve made identity verification as simple and user-friendly as possible — with no unnecessary steps. Instead of traditional video calls, we use a more convenient and secure method: document scanning combined with a current photo.
Once your identity is successfully verified, you’ll be able to activate your eSIM. The verification process typically takes no more than 3 minutes. And if anything goes wrong, don’t worry — you’ll have the option to try again.
What do I need to verify my identity?Relax, it's pretty easy:
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First off, get a device with internet access — like a computer, laptop, tablet, or smartphone
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You'll also need a camera
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A stable internet connection would come in handy
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Finally, a valid ID document, such as an ID card or passport
What documents can I use to verify my identity?To successfully complete identity verification, you’ll need to provide a valid and undamaged passport, national ID card or residence permit.
You cannot complete the identity verification using a European visa.
Our service is available to users from many countries around the world — and we’d be happy to welcome you on board!
Why do I need to verify my identity?Identity verification is a mandatory procedure when signing a mobile contract in Germany. German law requires all mobile operators to confirm the identity of their customers.
This regulation is in place to ensure safety and to maintain control over the use of mobile services.
How long does identity verification take?The identity verification process is quick and easy — simply scan your valid ID document and take a fresh photo of yourself. It’s a secure and convenient alternative to traditional video calls.
The whole process usually takes around 3 minutes.
What should I do if my identity verification is unsuccessful?If your identity verification didn’t go through, don’t worry — it’s usually easy to fix! Here are a few important things to check before trying again:
- Document condition: Make sure your ID is valid and undamaged. Expired or physically damaged documents cannot be verified.
- Image quality: Ensure your document and selfie are clearly visible and in focus. Blurry or poorly lit photos can prevent successful verification.
If everything looks good but you're still having trouble, you can simply try again — the process only takes about 3 minutes. We're here to make it easy for you!
